Over the past 12 months, many were forced to adapt to life in a contactless digital world. Interactions with both customers and employees all went virtual overnight. Initially, businesses resistant to change or thought of digital transformation as just another buzzword quickly found themselves woefully...
With an estimated 70% of consumers streaming content once a week at the bare minimum, there’s no denying OTT streaming is booming in Asia. And where the viewers go, OTT streaming services follow. Global players are steadily entering the field in Asia to try their...
If you’re a streaming service still operating on a legacy OBS/BSS system, chances are you’ve yet to achieve your best potential. While many have been pushed to digitize over the past few years, some continue to stick with a legacy systems out of comfort or...
When an organization decides to switch from a legacy system to an intelligent billing platform, the first question that usually arises is: to build or buy a billing and revenue management solution? While there may be few benefits around building an efficient billing platform, the option...
A successful OTT streaming service looks good and is easy to use. However, one of the biggest challenges most platforms are facing right now is churn. To learn more about ways OTT streaming services can streamline their approach to subscriber retention read our article. Canceling...
Churn is a universal problem among OTT streaming services, and more so for those offering subscription video-on-demand (SVOD). Due to the pandemic, customers have had to shrink spending budgets, especially when it came to entertainment subscriptions. To cut on costs, many hopped from one subscription...
In 2020, travel restrictions and social distancing rules decimated businesses across almost every industry. Within a month, sales at Primark plunged from £650 a month to zero. By contrast, the Zoom Video conferencing app was suddenly worth more than the world's seven biggest airlines combined....
Fostering meaningful direct relationships with customers is critical to growing in today’s environment. The D2C boom makes fostering meaningful direct relationships with customers critical to growth in today’s environment. With the consumer in control, we have to acknowledge that the way we go to market –...
There’s a common pendulum swing that happens with many innovative technologies. With the cloud, many organizations were initially keen on-going cloud-first, only to take a step back to a hybrid model. The first year cloud went to market, Capgemini found that only 15% of enterprises...
These days, businesses across a number of industries have had to dodge hurdles left and right — and the OTT streaming industry has not been spared. Internally, companies have been struggling to cope with changes in operations spurred by the pandemic. Externally, trends and consumer...
