BSS-Business Process Architect

February 28, 2023


  • Define "to-be" business processes touched by the applicable Project to meet key objectives.
  • Identify process scope for re-design/improvement.
  • Conduct assessment of existing processes and create target processes.
  • Conduct analysis of existing processes to understand key issues and challenges.
  • Alignment of "to-be" business process design with solution architecture and functionality to maximise OOB usefulness.
  • Align TO-BE processes with high level design.
  • Ensure that the proposed solution will support business stakeholders to reach the desired “To-Be” business process state.
  • Develop TO-BE processes and design so that the handover of processes at the end of the Project to BU.
  • Document the Holistic high-level business impact/desired "To-Be" business state (documented as part of the Solution Document).
  • Conduct process validation workshops.

Additional Information:

  • To manage, maintain, design, streamline existing business processes and provide support to change management.
  • To prepare, review & assess business processes for each project and its impact to BSS and BAU operations.
  • Coordinate and liaise with all business & operations stakeholders for input, reviews & sign-off.
  • The process will aim to reduce project costs by improving efficiency, mitigating risks, and optimizing resources by identifying end-to-end business processes.
  • All business process impacts are identified, mapped & aligned with all stakeholders as per the projects & final deliverables are accepted/passed by the stakeholders.