The partnership provides Neon’s users and viewers better overall agility and flexibility on the new streaming platform.
Singapore, 1st December - Evergent, the global provider of revenue and customer management for subscription services, today announced the results of an ongoing partnership with Sky TV’s Neon, the New Zealand-based subscription video-on-demand (SVOD) service. Neon subscribers now have a brand-new platform, a vast choice of premium content, and streamlined billing options.
Earlier this year, Sky TV’s Neon merged with Lightbox to become the largest 100% New Zealand-owned paid entertainment platform. Combining the best features of Neon and Lightbox by offering a vast range of entertainment content to consumers. Evergent’s role in this merger was to facilitate the updated billing process for customers and provide users with better overall agility and flexibility on the new streaming platform, Neon.
“At Evergent, we strive to provide consumers with the most streamlined experience when it comes to consuming digital content, and this partnership was no exception,” said Vijay Sajja, CEO of Evergent. “Using our frictionless solutions to facilitate this merger meant that customers were undisturbed in the process — a crucial element when it comes to relationship management of current subscribers.”
Evergent successfully assisted in the seamless migration of thousands of users from Neon’s legacy billing process to a more agile, cloud-based billing system. This integration allows users to reap the benefits of an easy-to-use interface along with access to the most recent promotions offered by Neon and visibility on the current bundles available to the consumer.
Also commenting on the integration, Ricki Taiaroa, Head of Entertainment Streaming, said: “Our customers are enjoying our new platform, and Evergent’s support through the process has been fantastic. Since the launch, Neon’s new platform has seen customer engagement increase by 300% and has already been recognized with an award for best streaming provider at the Broadband Compare Awards.
“From the beginning, we were mindful the transition was going to be pretty complex, but everything ran smoothly, and our customers now benefit from an improved product. We look forward to working together, delighting Kiwis with a vast choice of premium home-grown and international content.”
Evergent will continue to support Neon in its effort to provide New Zealanders with the best 360° streaming services and digital content.
Evergent’s market-leading Integrated Revenue and Customer Management platform helps the world’s leading communication, media, and entertainment companies reduce time to market for products and services, simplify complex monetization models, and run back-office processes more efficiently. Learn more about Evergent here.
Neon is the biggest 100% Kiwi-owned paid entertainment streaming service, providing its customers with hit TV shows, movies and blockbusters, and more. Neon is a division of Sky Network Television Limited. Learn more about Sky here.