Customer churn. All companies experience it and dread it. A high churn rate can result in a high loss of revenue for your company. The continued success and rise of subscription-based services have brought about a new age for the media, entertainment, and sports industries. With...
In the old cable and set-top box days, consumers had to jump through several hoops to cancel their services. At a minimum, they would have to spend considerable time on the phone with customer service agents who would try everything they could to keep their...
Finding ways to eliminate customer churn and retain your existing customers is critical to your business growth....
