Webinar Abstract:
In 2026, we’ve hit a brick wall with the telco industry. For a decade, we’ve been obsessed with "The Experience Economy." But while telco operators have spent billions on customer experience, the world has moved on. We've entered a new economy, or better said, a new world. It’s The Intelligence Economy, where we’ve entered The Age of AI, and the only question now is: Can you predict and act? In other words: Can you?
Can you not just predict the future, but also autonomously take the right actions to grow revenue, reduce churn, and deliver a world-class experience for your subscribers?
In this session, we'll go beyond the hype of AI and show you the 4 biggest areas of opportunity that the Intelligence Economy has opened up for telcos and how they can get there without a massive, risky BSS transformation.
Key Takeaways:
- Win the "Intelligence Economy" by Shifting from Personalization to Agency: Move beyond reactive CX to operationalize "Predict & Act" models, securing Customer Lifetime Value (LTV) rather than just chasing temporary ARPU lift.
- Escape "Legacy Lock-In" Without the Risky Overhaul: Deploy a Monetization Control Plane to bridge your rigid core to digital agility, launching new business models in weeks while de-risking your transformation.
- Evolve from Connectivity Pipe to Platform Orchestrator: Implement "Marketplace as a Service" to bundle and settle complex B2B2X ecosystems (IoT, SaaS, Streaming), recapturing value currently lost to hyperscalers.
- Turn Churn Management into a Growth Engine: Utilize Agentic AI to autonomously predict at-risk users and recover up to 70% of involuntary revenue loss through smart payment retries and hyper-personalized retention.
