Webinar Abstract:
In 2026, we’ve hit a wall with the telco industry. For a decade, we’ve been obsessed with “The Experience Economy.” But while telcos have invested billions on customer experience, the world has moved. We’ve entered a new economy, or better said, a new world. It’s The Intelligence Economy - The Age of AI, and the question now is: Can you predict and act? In other words: Can you?
Can you autonomously take the right actions to grow revenue, reduce churn, and deliver a world-class experience for your customers?
In this session, we’ll go beyond the hype of AI and show you the biggest areas of opportunity that the Intelligence Economy has opened up for telcos and how Evergent can help you get there without a massive, risky BSS transformation.
Key Takeaways:
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- Lead the “Intelligence Economy” by Shifting from Personalization to Agency: Move beyond reactive CX to operationalize “Predict & Act” models, securing Customer Lifetime Value rather than just chasing often temporary ARPU lift.
- Escape “Legacy Lock-In” Without the Risky Overhaul: Deploy a Monetization Control Plane to bridge your rigid core to digital agility, launching new business models in weeks while de-risking transformation.
- Evolve from Connectivity to Platform Orchestrator: Implement “Marketplace as a Service” to bundle and settle complex B2B2X ecosystems including IoT, SaaS, and Streaming, recapturing some of the value lost to hyperscalers.
- Turn Churn Management into a Growth Engine: Rapidly utilize Agentic AI to autonomously predict at-risk users and recover involuntary revenue loss through smart payment retries and hyper-personalized retention.
