Evergent’s AI Success in Gaming Underscores Cross-Vertical Impact

Challenges

Evergent’s behavioral AI unlocked real-time retention power for a top Japanese gaming platform – why this matters

About the Customer

A major Japanese gaming company facing rising churn and escalating acquisition costs, managing millions of users across multiple game titles.

The Challenge

Why Evergent

Impact

Before Evergent

High churn among engaged players with limited early detection
Difficulty identifying subtle disengagement patterns in a 2M+ user dataset
No historical campaign insights to guide interventions

After Evergent

94% churn prediction accuracy across the full dataset
Hundreds of thousands of at-risk users identified and prioritized by value
Personalized retention strategies deployed quickly, boosting engagement and monetization

Next Steps

The company and Evergent are focused on expanding the dataset and incorporating historical campaign data to enhance predictive depth and model accuracy. They plan to retrain the AI regularly to capture evolving gameplay behaviors and seasonal usage trends. Additionally, churn scores will be integrated with marketing automation systems to drive personalized re-engagement campaigns, ensuring higher retention and long-term player value.

Be a Part of Unified Monetization Platform

Network Solutions is part of the Evergent Monetization Platform—bringing together billing, payments, customer management, AI-driven intelligence, and global scalability to support complex, network-led business models.