CRM and Subscriber Management
Unify billing, entitlements, and support into a single system so teams can resolve faster and act smarter.
What It Does
Most CRMs stop at ticketing. This one goes deeper. It connects support directly to billing, entitlements, and subscriber data so agents can act, not escalate.
Dashboard 360
Unified view of subscriptions, payments, devices, and activity.
Integrated Ticketing System
Track, manage, and resolve cases within the same system.
Financial Operations Control
Process refunds, payments, and adjustments in real time.
Device and Entitlement Management
Manage devices, access, and provisioning remotely.
Hierarchy Management
Handle B2B2C structures across parent and child accounts.
Use Cases
Handle support, billing, and access issues in one system without delays.
A subscriber cannot access premium channels due to device errors.
Agents lack visibility into device status and entitlement issues.
Enabled real-time device diagnostics and re-provisioning from the CRM. Reduced resolution time and improved customer experience.
A user is double-charged for a live event purchase.
Refunds require manual reconciliation across systems.
Enabled instant transaction lookup and line-item refunds. Reduced friction and improved trust.
A subscriber requests a service move with an upgrade.
Multiple systems required for order, billing, and offers.
Enabled end-to-end service changes in one workflow. Increased efficiency and upsell success.
Benefits
Solve issues instantly without escalation.
Bring billing, support, and access into one interface.
Use insights to drive upsell and retention actions.
Capabilities
Connected across billing, identity, and support systems for real-time visibility and control.
Predict and prevent churn in real time. AI analyzes 70+ lifecycle signals to identify risk early, trigger targeted offers, and recover failed payments through intelligent retry logic.
Unify billing, entitlements, and CRM into one view. Enable agents to resolve issues, adjust plans, and act instantly with AI-driven next best actions.
Launch across platforms without complexity. Pre-built SDKs handle validation, sync, and entitlements across Apple, Google, Roku, and Amazon.
Handle enterprise billing without manual work. Support hierarchies, usage-based pricing, and flexible invoicing across complex contracts.
Run flexible monetization at scale. Manage subscriptions, bundles, and user access while optimizing pricing and upsells with AI.
Configure products and offers without code. Build bundles, pricing rules, and promotions dynamically with full control.
Give agents a complete customer view. Manage billing, usage, and entitlements in one place while enabling instant actions and support.
Equip field teams to sell and service on the go. Enable real-time access to products, customers, and inventory with full workflow automation.
Enable secure and flexible access. Support social login, enforce entitlements, and manage multi-user accounts with precision.
Process payments globally with higher success rates. Support local methods, ensure tax compliance, and optimize transactions with AI.
Run targeted campaigns driven by real data. Use billing and behavior signals to automate upsell, retention, and engagement flows.
Build and manage partner ecosystems. Bundle services, unify billing, and automate onboarding and revenue sharing.
Automate compliant revenue reporting. Support ASC 606 and IFRS 15 with flexible, multi-book accounting.
Manage partners, pricing, and settlements in one system. Automate revenue sharing, billing models, and multi-party workflows.
Launch pay per use, subscription, and hybrid revenue models with carrier grade scalability and control.
Platforms
CRM connects directly to billing and user management systems to deliver real-time, actionable subscriber data.
The complete commerce layer unifying billing, payments, CRM, and revenue optimization.
Automate complex B2B2C revenue sharing and partner distribution workflows at global scale.
Global payment processing with smart routing, fraud prevention, and optimized authorization performance.
Predict involuntary churn and optimize payment recovery with AI-powered intelligence.
Get Started
Resolve issues faster, reduce churn, and unlock new revenue opportunities from every interaction.
