Captivate Essentials
A multifaceted toolkit of features and functionality to proactively prevent both voluntary and involuntary customer churn.
Payment Optimization
Advanced Dunning
Specialized Offers
What You Get
Loyalty Rewarded
Provide your customers with the ability to accrue and redeem loyalty points.
Segmented Service
Personalize your customer experience with offer displays aligned with specific customer segments or categories.
Dunning Treatment
Put advanced dunning rules to work for you by setting up retry configuration according to payment type.
Essentials Features
Account Updater
Alternate Payments/Gateways
Advanced Dunning Rules
Step-down Charging
Segmented Offers
Loyalty Points
Pause & Resume
Use Every Retention Tool At Your Disposal
From proactive account updates to payment gateway maintenance, step-down charging and service breaks, we’ve thought of everything to equip you with the customer retention Essentials.
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