Trusted by global leaders
Evergent enables your products to evolve continuously. Fast-track your product catalog, handle churn management, support customer needs, accomplish agile monetization, and more with customizable platforms and modules.
“The past 24 months has seen a period of unprecedented growth for Shahid, as we successfully pivoted our product from the region’s leading Catch-Up platform to a Premium OTT SVOD service. In order to support this growth and the rapidly evolving OTT landscape, we need a trusted partner who was able to help scale our business across complex and varied regional markets whilst supporting multiple currencies, languages and payment methods. Not only did Evergent meet this brief, but they allowed us to migrate and deploy their solution in record time with zero visible disruption to our core business.”
Products Used
Evergent Monetization Platform
Industry
Over-the-top media service
Dominic Farrell, CTO at Shahid (MBC Group)
“Astro’s mission is to provide Malaysians with entertaining and informative content, reaching as many customers as possible through the most popular platforms and devices. Through our partnership with Evergent, we are now able to offer multiple pricing options for our new sooka platform while also retaining the ability to unlock new business opportunities as we scale the service. As a result, our customers can choose the pricing model and payment methods that best match their needs, allowing Malaysians to enjoy premium content and live sports anytime, anywhere.”
Products Used
Evergent Monetization Platform
Industry
Media & Entertainment
Euan Smith, CEO TV & Group COO at Astro
A Solution for Any Need
Evergent is built to scale so you always have the tools you need to deploy new features and implement business models on the fly. We are industry-agnostic and use case fanatics.
Use Cases
Rethink business models using hybrid monetization.
Rewire digital subscription business.
Add agility and scale business across the globe.
Build predictable customer retention models.
Evolution Starts Here
Evergent offers a portfolio of solutions equipped with a range of capabilities.
Choose an entire suite or mix and match modules based on your business goals.
Customer 360
From customer #1 to 1 million, you can get to know each person on a granular and deeply informed level with Customer 360 by connecting data across business departments.
Learn moreIdentity Management
Keep scammers out and subscribers in with enhanced identity management solutions and added options for onboarding.
Learn moreEntitlements & Content Management
Access resources that help you optimally manage entitlements and protect the heart of your business. Grant, oversee, and restrict a user’s access to software, services, or hardware with clear-cut control.
Learn moreProduct Catalog
Attract, engage, and retain customers based on what they want and need at any given time along their customer journey with hyper personalized product and promotion capabilities.
Learn moreOffer Management
Don't let your customers slip through your fingertips. With Offer Management, you can market and deliver new products swiftly and engage customers to prevent churn.
Learn moreWorkflow Management
From simple tasks to complex processes, Evergent’s workflow management module allows you to configure and streamline operations to achieve business goals with agility and ease.
Learn moreCore Billing
Meet your subscribers where they are and however they wish to pay. With multi-currency support and access controls, managing monetization models just got easier.
Learn moreSubscriber Analytics
With measurement comes proper management. Know if your campaigns and strategies are hitting their mark with data-driven insights.
Learn moreLoyalty & Rewards
Comprehensive loyalty program platform that enables media companies to reward subscriber engagement, incentivize desired behaviors, and foster long-term retention through personalized point-based incentives and exclusive benefits.
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Integrated Tax
Tax calculation engine that automatically determines and applies the correct tax rates for subscription billing based on customer location, product type, and applicable regulations, ensuring compliance across global markets.
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Customer Self-Care
Intuitive web and mobile interface allows our customers to create, track, and manage support tickets while accessing personalized self-help resources tailored to their specific queries. Intelligent routing and automated workflows ensure efficient handling of all customer issues.
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Churn Management Essentials
A multifaceted toolkit of features and functionality to proactively prevent both voluntary and involuntary customer churn.
Learn moreChurn Reduction & Insights, Offer Management
Deflect cancellations and reduce voluntary churn through the configurable delivery of personalized offers.
Learn moreAI/ML-Infused Payment Recovery
AI-based technology in action to reduce customer collection failures through intelligent retries.
Learn moreAI/ML based Churn Prediction
Put technology to work for you to analyze customer data and avert churn before it happens.
Learn morePartner Ecosystem Management
Comprehensive platform for onboarding, managing, and settling with content and service partners, creating a seamless ecosystem for bundled offerings
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Unified Catalog Management
Centralized system for aggregating, categorizing, and presenting content and service offerings from multiple partners into cohesive bundles for subscribers.
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Bundle Creation
Advanced tools to create, test, and optimize content and service bundles that maximize subscriber acquisition, retention, and revenue.
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Cross-Partner Entitlement Management
Seamless authorization system that manages subscriber access rights across multiple content providers and services in real time.
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Integrated Billing & Settlement
End-to-end financial management system that handles subscriber billing for bundles and automated settlement with content and service partners.
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Local Acquiring: Across the world
Comprehensive coverage across 50 regions worldwide, providing merchants with extensive market access.
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250+ Payment Methods
Support for 250+ payment methods, ensuring customers can pay using their preferred options in supported regions.
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High Success Rates
Superior transaction approval rates at the bill level, minimizing payment failures and maximizing revenue capture.
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Fraud Identification
AI-driven fraud detection system that analyzes card/user history to identify suspicious patterns, enabling proactive risk management.
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Easy Reconciliation
Comprehensive transaction reporting that links payouts with their contributing transactions, enabling quick and accurate revenue verification.
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Accounting
A comprehensive accounting system that provides the foundation for properly recording and tracking revenue across multiple books with appropriate fiscal calendars.
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Intelligent Revenue Allocation
Advanced system for mapping revenue to appropriate GL codes with multi-dimensional capabilities and automatic validation.
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Catalog Price Management
A system that maps catalog items to Price Offering Books (POB) to standardize pricing and revenue recognition rules for products and services across the organization.
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Contract Grouping
Dynamic system for grouping contracts with dependency tracking and automatic updates to ensure proper revenue recognition.
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Enterprise System Integration
Seamless connections with major ERP systems including NetSuite, Oracle, and SAP to ensure consistent revenue data across all business systems.
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Integrated Data
Deploy automated, omnichannel marketing initiatives informed by real-time subscriber data, improving acquisition and retention. No longer shuffle between disconnected systems to build accurate subscriber segments and to run the right campaigns.
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Omnichannel Campaigns
Run acquisition, proactive churn prevention, win-back, and engagement campaigns seamlessly across web, mobile, email, and SMS.
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Lifecycle-based Triggers
Automate personalized interactions at every stage of the customer journey, from acquisition to retention.
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Proactive Churn Prevention
Proactively identify and engage at-risk customers before they cancel their subscriptions.
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Real-Time Analytics & Insights
Monitor performance metrics, customer behavior, as well as channel and campaign performance to constantly keep a focus on experimentation.
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Help center
Expert agents with complete access to customer data ready to resolve any concerns through an integrated support system that delivers comprehensive assistance.
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Omnichannel Support
Seamlessly engage and support customers across all digital touchpoints including voice, email, chat/SMS, social media, and in-app interactions with an integrated knowledge base.
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Scalable Global Support
Provide 24/7 global support that can rapidly scale during peak periods or new market launches.
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AI-Powered Assistance
Leverage generative AI tools that suggest, compose, and summarize customer interactions to enhance agent effectiveness while maintaining personalized service.
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Real Time Analytics
Gain immediate visibility into customer service metrics with customizable dashboards that track call volumes, resolution times, customer satisfaction scores, and staffing requirements.
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Knowledge Base Integration
Provide a centralized repository of solutions accessible to both customers and agents, reducing resolution time and increasing self-service opportunities.
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Proactive Issue Resolution
Identify and address potential customer issues before they impact the subscriber experience through monitoring tools and automated alerts.
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Continuous Experience Improvement
Enhance customer satisfaction by combining quality assurance, analytics, and integrated technology to deliver consistently excellent service that evolves with your subscribers' needs.
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Big Ideas Lead the Way
It’s time to put your great ideas into motion
Boost Profitability with Customer Retention: Strategies to Reduce Churn
There’s never been a better time to combat customer churn, nor a better set of tools to have at your disposal. Download our new whitepaper to learn why.
Whitepaper
Transforming Platform Capability: The Aha Move
Build credibility with a comprehensive customer-centric platform. Read our latest customer success story on South India’s leading streamer achieving borderless expansion.
Case Study
Captivate Product Sheet- AI-powered churn management
There’s never been a better time to combat customer churn, nor a better set of tools to have at your side than the Evergent Captivate Product Suite. Download our brief to learn why.
Solution Briefs