AI-Powered Customer Experience and Operations
Give agents a real-time, unified view across billing, entitlements, and usage. Resolve complex issues instantly and drive smarter outcomes with AI trained on billions of subscriber interactions
What It Does
Disconnected systems slow support down. This module brings billing, CRM, and entitlements into one unified view so agents can act instantly
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AI analyzes 70+ lifecycle signals to recommend the next best action, turning support into a driver of retention, not just resolution
CRM Dashboard 360
Instant access to subscriber data across billing, usage, and account history
Integrated Ticketing System
Track issues, SLAs, and actions with a built-in audit-ready workflow
Self-Care Portals
Enable users to manage subscriptions, devices, and payments independently
Advanced Credit and Refund Management
Issue refunds, credits, and adjustments with full financial control
Device and Entitlement Troubleshooting
Resolve access issues by managing devices and concurrency in real time
Use Cases
Resolve complex issues instantly while protecting revenue, experience, and trust
A subscriber cannot access a live final due to payment failure and regional restrictions
Support teams lack visibility into payment status and entitlement rules, delaying resolution
Agent identifies involuntary cancellation and blackout restriction instantly, processes payment, and overrides access in under 2 minutes. Prevents churn during high-value live events
A customer wants to cancel their bundle due to low perceived value
Agents lack real-time tools to offer alternatives or modify plans
The system recommends a step-down plan in real time, allowing downgrade instead of cancellation. Retains subscribers and preserves recurring revenue
A user is charged twice due to a transaction error
Disconnected systems make financial reconciliation slow and error-prone
Agent identifies duplicate transactions, issues line-item refunds instantly, and generates corrected invoices. Builds trust and resolves issues in one interaction
Benefits
Agents act directly across billing and entitlements without escalation
AI recommends retention actions during high-risk interactions
One view across app stores, direct billing, and partner channels
Capabilities
Connected to billing, payments, and identity for faster, smarter support decisions
Predict and prevent churn in real time. AI analyzes 70+ lifecycle signals to identify risk early, trigger targeted offers, and recover failed payments through intelligent retry logic
Unify billing, entitlements, and CRM into one view. Enable agents to resolve issues, adjust plans, and act instantly with AI-driven next best actions.
Launch across platforms without complexity. Pre-built SDKs handle validation, sync, and entitlements across Apple, Google, Roku, and Amazon
Handle enterprise billing without manual work. Support hierarchies, usage-based pricing, and flexible invoicing across complex contracts
Run flexible monetization at scale. Manage subscriptions, bundles, and user access while optimizing pricing and upsells with AI
Configure products and offers without code. Build bundles, pricing rules, and promotions dynamically with full control
Give agents a complete customer view. Manage billing, usage, and entitlements in one place while enabling instant actions and support
Equip field teams to sell and service on-the-go. Enable real-time access to products, customers, and inventory with full workflow automation
Enable secure and flexible access. Support social login, enforce entitlements, and manage multi-user accounts with precision
Process payments globally with higher success rates. Support local methods, ensure tax compliance, and optimize transactions with AI
Run targeted campaigns driven by real data. Use billing and behavior signals to automate upsell, retention, and engagement flows
Build and manage partner ecosystems. Bundle services, unify billing, and automate everything from onboarding to revenue sharing
Automate compliant revenue reporting. Support ASC 606 and IFRS 15 with flexible, multi-book accounting
Manage partners, pricing, and settlements in one system. Automate revenue sharing, billing models, and multi-party workflows
Launch pay per use, subscription, and hybrid revenue models with carrier grade scalability and control
Platforms
Customer experience is only as strong as the data behind it. This capability is natively integrated with billing, payments, and identity systems, ensuring every support decision is based on real-time, accurate subscriber data
The complete commerce layer unifying billing, payments, CRM, and revenue optimization
Automate complex B2B2C revenue sharing and partner distribution workflows at global scale
Global payment processing with smart routing, fraud prevention, and optimized authorization performance
Predict involuntary churn and optimize payment recovery with AI-powered intelligence
Get Started
See how unified data and AI-driven workflows can transform your support operations into a driver of retention and growth.
