If 2024 was ‘unstoppable,’ then 2025 has been a time of transformation and expansion.
Across streaming, PayTV, sports, and telco, Evergent's subscriber management & monetization platform and latest set of AI-powered churn management tools didn’t just help the world’s top services grow. We helped them reimagine what’s possible.
And, apparently, our industry continues to take notice.
StreamTV Awards Winner for Innovation in Monetization
Our expanded Evergent Monetization Platform (EMP) flexed its potential in 2025 and was in ‘midseason form’ by June, walking away with top honors in Colorado at the StreamTV Awards.
Why we think this year’s expansion of our flagship subscriber management and monetization solution won? Because we turned subscriber management into a global revenue-generating engine: frictionless payments, AI-driven retention, dynamic partner ecosystems - all in one platform. More on that later…
And while, yes, awards are nice, the real successes are seeing operators grow smarter, faster, and more profitably.
The Recognition in Achieving “Impossible Economics”
Some projects become case studies. This one became a bit of a blueprint for making “impossible economics” possible.
Our work with BritBox made some waves around this year’s IBC Show in Amsterdam, earning spots in the finalists ranks in both the IBC Innovation Awards and the IABM Impact Awards.
We’re not surprised.
Here’s how transformative collaboration results in true streaming growth:
From a single-country launch to seven markets, serving 4+ million subscribers, and integrating seamlessly with marketplaces like Amazon, Apple, and Roku, BritBox defied the odds to become one of the only profitable streaming services in the world. All without sports content. Seriously.
- Global scale, local finesse: Expanded markets while keeping compliance airtight, multi-currency payments smooth, and offering 40+ payment methods.
- Unified subscriber experience: Real-time identity sync across 15+ device types and multiple marketplaces, making personalization feel effortless.
- Innovation with measurable impact: Industry-leading retention, 70% recovery of failed payments, 85% fraud reduction, and profitability where many competitors run at a loss.
Basically, BritBox went global, looked effortless, and Evergent helped make it possible. (We’re modest…to a point.)
Now, data isn’t just numbers…as countless market insight missives keep reminding everyone, it’s become quite the sought-after superpower.
This year, our elevated churn management suite earned not just one but a couple noteworthy nods from the pros, proving that when you turn insight into action, you don’t just predict trends - you create them.
On the heels of being among the finalists in the ‘Analytics/Quality of Experience (QoE) Platform’ category in the Streaming Media Readers’ Choice Awards, our time in Amsterdam this past September is capped the following way.
The Award-Winning Power to Predict, Prevent, and Protect
Our newest AI-powered churn management suite - Evergent Captivate 2.0 - brought home a big win with the TV Tech Best of Show Award at IBC 2025.
And it deserved the spotlight.
Churn is the biggest threat facing subscription businesses. But with Captivate 2.0, operators can:
- Predict churn 30 days before it happens
- Understand why each subscriber is at risk through explainable AI
- Deploy targeted retention flows
- Achieve 84% first renewal success and up to 97% payment retry success
- Deliver measurable ROI on every campaign
Our Captivate 2.0 isn’t just smart AI. It’s AI with a purpose: protecting revenue, extending subscriber lifetime, and making operators look like wizards.
Global BSS Recognition for a Bigger, Better EMP
Not to be outdone - though, of course it’s not a competition - our flagship platform wasn’t finished turning heads this year, snagging a spot among the finalists in the ‘Best Advance in Monetization’ category at the CSI Awards at IBC 2025. In November, the platform was also recognized in the ‘Digital BSS Trailblazer’ category at The Fast Mode Awards.
The company as a whole followed that up to wrap the year with a spot in The Fast Mode 100 Solution Providers list, celebrating those powering the next wave of digital transformation and connectivity.
The Evergent Monetization Platform has always powered global operators with faster launches, smarter monetization, and flexible partner integration. But this year, we expanded EMP with a purpose: to redefine what a monetization platform should be.
Evergent goes beyond billing and is far more than user management. We now orchestrate the entire customer journey. From onboarding to engagement, payments to care, and revenue recognition, we’ve evolved into the default operating system for customer monetization.
Operators need systems that adapt, anticipate, and accelerate growth. So we built exactly that.
This year, we unveiled the full expansion of EMP: a modular, end-to-end platform built to make the subscriber lifecycle look easy (often when it’s anything but).
Here’s what the next generation looks like:
- Marketplaces: Built for bundle-hungry customers and partner ecosystems that won’t stop expanding. Grow revenue at scale without losing your operational sanity.
- Global Payments: A strengthened partnership with Adyen delivering 25+ payment methods, AI-driven optimization, smart retries, and crystal-clear transparency.
- Revenue Recognition: Automated allocation and compliance, now frictionless and future-proof.
- 360-Degree Campaigns: Hyper-personalized acquisition, retention, and win-back journeys—finally centralized and finally connected.
- DigitalCX & AI Insights: Omnichannel support with predictive intelligence baked in, helping every team make better decisions at every step.
Awards Aren’t the Goal, But They Sure Are Fun
Yes, 2025 brought hardware. But the real story is:
- Innovation that delivers measurable outcomes
- Technology transforming our clients’ operations globally
- Partnerships that turn complexity into clarity
- AI that earns trust through transparency
- A team that continues to push the limits
So here’s to an exciting 2026 that awaits: same brilliance, slightly less humble, maybe a few more trophies, and plenty more subscriber lives transformed.
To dig in a little deeper into all the innovative solutions and strategies from Evergent and explore how we can help address your challenges, schedule a call with one of our monetization experts.
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